🌿 Alamove Contact Us

Legal

Privacy Policy

At Alamove, we take the privacy of everyone who connects with us seriously. This policy explains what personal data we may collect, why we collect it, and how we look after it.

Last Updated: 15 May 2025 Effective Date: 15 May 2025

1. Introduction

Alamove ("we", "us", "our") operates as a nature-based movement education provider based in Kuala Lumpur, Malaysia. We are committed to handling personal information responsibly and in line with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy applies to all visitors and enquirers who interact with our website at alamoove.pro or contact us through any of our channels. By using our website, you acknowledge the practices described here.

If you have questions about anything in this policy, please write to us at [email protected].

2. Data We Collect

We only collect personal information that is reasonably necessary to respond to your enquiry or provide information about our outdoor movement sessions.

Information you provide directly:

  • Full name
  • Email address
  • Phone number (optional)
  • Message or enquiry content

Information collected automatically:

  • IP address and general location
  • Browser type and version
  • Pages visited and time spent on site
  • Referring website or search engine
  • Cookie data (see our Cookie Policy)

Legal basis for processing:

  • Consent — when you submit a contact form or accept cookies
  • Legitimate interest — to understand how our website is used and improve it
  • Contract — when processing is necessary to respond to your enquiry about our sessions

We typically retain contact enquiry data for up to 24 months, after which it is deleted or anonymised.

3. How We Use Your Information

Personal data collected through our website is used solely for the following purposes:

  • Responding to your enquiries about our outdoor sessions and community
  • Sending information you have requested about session schedules or pricing
  • Improving the content and experience of our website
  • Understanding which areas of our site are most useful to visitors
  • Complying with any applicable legal obligations under Malaysian law

We do not sell, rent, or trade your personal data with third parties for marketing purposes.

Marketing communications:

We may occasionally send you updates about seasonal routes or community news if you have explicitly indicated your interest. You can opt out at any time by replying to any email or writing to [email protected].

4. How We Protect Your Data

We take appropriate technical and organisational measures to keep your data safe:

HTTPS Encryption

All data transmitted to and from our website is encrypted in transit using SSL/TLS.

Secure Storage

Data is stored on servers with access controls and routine security monitoring.

Limited Access

Only staff who need access to your information for operational reasons can view it.

Breach Procedures

In the unlikely event of a data breach, affected individuals will be notified promptly.

5. Cookies

Our website uses cookies to help it function correctly and to understand how visitors use it. We use the following categories:

  • Essential cookies — necessary for the site to work
  • Analytics cookies — help us understand site traffic patterns
  • Marketing cookies — used to make content more relevant
  • Preference cookies — remember your settings between visits

You can manage your cookie preferences at any time on our Cookie Policy page.

6. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the following rights in relation to your personal data:

Right to Access — you may request a copy of the personal data we hold about you.
Right to Rectification — you can ask us to correct inaccurate or incomplete data.
Right to Erasure — in certain circumstances, you can request that we delete your data.
Right to Object — you can object to certain types of processing, including direct marketing.
Right to Withdraw Consent — where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, contact us at [email protected]. We aim to respond within 21 days.

If you feel your concerns have not been addressed, you may raise a complaint with the Department of Personal Data Protection (JPDP), Malaysia's supervisory authority for data protection matters.

7. Links to Other Websites

Our website may include links to external resources, such as park information or community guides. Once you leave our site, we have no control over the privacy practices of those third parties. We encourage you to read the privacy notice of any external site you visit.

8. Children's Privacy

Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal data from anyone under this age. If you believe a minor has submitted data through our site, please contact us and we will remove it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

10. Contact for Privacy Matters

For any questions, requests, or concerns about this Privacy Policy or how we handle your data, please reach out:

Alamove, Jalan Ampang Hilir 40, 55000 Kuala Lumpur, Malaysia
[email protected]
+60 3-4256 8137